help faqs
How do I place an order?
Placing an order is easy and secure. Before ordering, ensure that you have read the FAQs, Terms and Conditions, Shipping and Returns, Privacy Policy, etc.
1. Register and create an online profile and then Login with your Username and Password.
2. Select the product/s you wish to purchase, and ensure that you have ordered the correct size (if applicable) and quantity.
3. Add the selected product/s your shopping cart and proceed to checkout.
4. Complete your billing and delivery details, contact phone numbers, etc.
5. Select the payment method of your choice and proceed/place order.
7. Enter your details for payment and ensure all fields are filled completely.
8. If your payment is successful, we will receive confirmation of your order. Should you encounter any problems during the check-out process, kindly take a screenshot of the error and email us at sales@stormersshop.co.za. We will assist wherever possible. Alternately, we will provide the option of a “manual order form” if required.
How do the sizes work?
Please see the size chart for general guidelines on sizing.
In the case of apparel for infants and babies, the size options displayed relate to age in months, for example 0-3 months, 3-6 months, 6-12 months, 18-24 months, and 24-36 months.
In the case of apparel for kids/ children, the size options relate to age in years, for example 2 years, 4 years, 6 years, 8 years, 10 years, 12 years, and 14 years.
Username and password queries
If you have forgotten your username and/or password, please email us on sales@stormersshop.co.za for assistance.
Product queries
If you have a query about a particular product you do not see on our website, or if you would like more information about a product and to find out when stock will be available, please contact us on sales@stormersshop.co.za
Can I have my jersey personalised with my name and number?
Yes, we offer personalisation of jerseys purchased on this online store only. If available, you will be able to select this option before adding the product to your cart. You can select a Number and Name, Number only, or Name only. The cost of personalising a jersey is the same regardless of option selected. Please note that jersey personalisation will add approximately 5-7 working days to the original time of receiving and dispatching the order. Please note we print in caps lock and not small letters. Personalised jerseys cannot be returned under any circumstance. If you require further information, please email us at sales@stormersshop.co.za
How can I pay?
We accept the following online payment options:
1. Visa Credit and Debit Card
2. MasterCard Credit and Debit Card
3. Zapper
4. Payflex
5. EFT
What if I do not have a credit card or am unable to use any of the available payment options? Can I place an order manually?
If you do not have a credit card or can’t use any of the payment options available, please email us at sales@stormersshop.co.za to request the manual order form.
Should you proceed with a manual order, complete and return the order form and email it to sales@stormersshop.co.za. Once we receive your order form, we will check our stock and confirm availability of the items requested, and we will advise you of the final amount due including shipping if applicable. You may then proceed with payment and send us proof of payment via email (sales@stormersshop.co.za). Once payment confirmation is received, we will dispatch your order. Please note that the manual ordering process does take slightly longer than ordering online and the online courier discount rates may not apply.
For international clients, manual payment options are: Credit card payment (manual transaction), International EFT (note: an additional charge will be levied for money to be cleared), sharing a secure link (we will supply the necessary account details upon enquiry)
For domestic clients, manual payment options are: Credit card (manual transaction), EFT (Bank deposit procedure).
What if I have entered an incorrect delivery address by mistake?
To avoid delivery to the wrong address and/or delivery delays, it is imperative that you enter the correct destination address details. It is important to select the correct COUNTRY when completing the details. If, for example, a UK resident mistakenly adds South Africa as their delivery address, the automated system will add VAT (tax from which international customers are exempt) and delivery costs will be based on local rates instead of international rates. The customer will need to contact us, and/or reply to our email correspondence alerting them to the error. As a result, a manual order form including authorisation for payment of any additional amounts due, will need to be completed before the order is dispatched. We unfortunately cannot be held liable for unforeseen delays and delivery errors resulting from the provision of incorrect information by the customer.
Why do you need my contact phone number/s?
To ensure smooth and timeous delivery, the courier may need to contact you or the designated recipient of your parcel if they are uncertain of the correct delivery address or if there is no one at the address to receive the parcel at the time it is delivered. As such, a contact phone number is required to complete the order process.
Payment problem check list
If you are struggling to complete your order, below are a few suggestions:
1. Have you checked that you have entered your credit card details correctly?
2. Have you checked that you have the required authorisation from your bank? In certain instances, a bank may set security measures and/or limits on a customer’s card which may require prior authorisation from the bank before an online purchase can be made.
3. Have you tried more than once? Perhaps your bank was off-line when you tried to make your payment?
4. Have you checked the available payment options?
Should you encounter any problems during the check-out process, kindly take a screenshot of the error and email us at sales@stormersshop.co.za.
DELIVERY AND SHIPPING
GENERAL SHIPPING INFORMATION
Shipping is available to both local (within South Africa) and international destinations through a comprehensive door-to-door courier service. After placing and paying for an order, it will enter the “processing” stage. This processing phase typically requires 1-2 working days, excluding the printing phase, which may have a longer lead time. Customers can track their parcel throughout its journey to ensure transparency and peace of mind. Shipping charges are calculated automatically based on several factors such as item weight, dimensions, destination, and the delivery method chosen. These charges are then added to your final invoice. Delivery costs vary, so we recommend checking the specific delivery costs during the checkout process. For more information or inquiries, please reach out to us at sales@signet-licensing.co.za or via WhatsApp at 064 77 00 333. Note: Our definition of working days includes Monday to Friday, excluding weekends and public holidays.
LOCAL DELIVERY DETAILS
For local deliveries, the transit time ranges from 1 to 5 working days, not including personalized items. We offer two courier options for expedited service: express delivery, which takes between 1-3 working days, and e-Commerce delivery, ranging from 2-5 working days. Deliveries to regional areas may involve third-party companies, resulting in potentially longer delivery times. If you have an urgent need for a package, please contact us directly to confirm the exact timing for your package and to discuss accommodations for your deadline. Adding personalization to an item extends the delivery timeline by up to five working days. Our local shipping services are facilitated by ACT Logistics, which you can learn more about at https://www.act-logistics.co.za/.
INTERNATIONAL SHIPPING GUIDELINES
The estimated delivery period for international orders is 5-7 working days, not accounting for personalized items. Like local orders, personalizing an item will add up to five working days to your delivery timeline. It is important to note that some countries may not be available for online checkout due to varying cost structures. For specific inquiries about international shipping, please contact sales@signet-licensing.co.za. Our international deliveries are handled by DHL, and more information can be found at https://www.dhl.com/en/express.html. Please be aware that international shipping costs do not include taxes, duties, quarantine charges, storage fees, or any unexpected expenses incurred by customs or handling services at the destination.
ADDITIONAL DELIVERY COSTS
Recipients or customers are responsible for any added costs associated with delivery, such as taxes and duties. These fees are often levied upon entering the destination country, and payment may be needed before the release and/or delivery of the items. The specifics of these costs vary by country, and as such, we are unable to provide detailed advice on potential charges. We recommend visiting https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html for more information on international duties and taxes, and http://www.importcalculator.com/ for estimates.
RETURNS POLICY
RETURN AND EXCHANGE CONDITIONS
Items can be returned or exchanged if the size is incorrect, provided they have not been personalized. We cannot accept returns or exchanges of personalized items under any circumstances. Customers are responsible for covering the shipping or courier costs associated with returning goods, as well as any added costs for exchanged items, if applicable. Requests for exchanges or returns must be made within 14 days of receiving the order. Items must be unworn, with all original labels and packaging intact, to qualify for a return or exchange. Exchanges are contingent upon stock availability and passing a product inspection upon return. Additional items will only be dispatched once the original goods are received, and any outstanding amounts have been settled. We encourage customers to review size charts and product details thoroughly before placing an order. In instances where an incorrect item is delivered, we will cover the costs associated with returning and re-delivering the correct item(s). For further assistance, please contact sales@signet-licensing.co.za.
How do I go about purchasing tickets for rugby matches and/or Test matches?
We don’t sell tickets to rugby matches. The host provinces/ stadiums manage their own respective ticket sales and must therefore be contacted directly with regards to ticketing.
Below are the contact details for general and ticket-related enquiries for DHL stormers and wp matches
- Transport: https://dhlstadium.co.za/transport/
- Stadium Experience: https://dhlstadium.co.za/stadium-experience/
- For more information on DHL Stadium and its facilities, please contact:
- +27 21 417 0120
- info@dhlstadium.co.za
- Fritz Sonnenberg Road
Green Point
Cape Town
8051